RiiTURN Backpack: Free You from Stress and Pains

- RETURN PROCEDURE

1, It's a MUST to send us an email to info@riiturn.com with the order number and your name to request a return.

2, Send your item to the our address

3, Please remember to ask you post office/ carrier for a proof of posting certificate and keep if safe for your reference. Without this, we cannot refund any money if we do not receive your parcel.

-REFUND PROCESSING

Once your return is received and inspected, we will send you an email to inform you that we have received your returned package, and notify you of the approval or rejection of your refund. If you are approved, then your refund will automatically be issued as same form as the original payment, within 14 working days. Please note that your banking institution may require additional days to process that processing time can vary greatly and unfortunately we are unable to influence this.

-We will issue a refund only depends on below reason of return:

Is in new condition

Has not been washed or altered

Is returned within 7 days from the date of purchase

Purchased from Riiturn.com

original hang tags

Items that do not meet these criteria will not be processed.

Orders will be shipped via Express.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of pending payment verifications or customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

During promotional periods, please kindly note there may be slight delays to shipping. We apologize for any inconvenience caused.

Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.

Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to a work address rather than a home address.

Your order will be sent out via the most suitable carrier, dependent on size and weight.

Order Tracking

Once your order has shipped, we will send you your tracking information.

Taxes & Duties

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package.  It is at the sole discretion of custom agents to release your package.  Note, in rare occasions custom agents may delay delivery of some packages.